Dell PowerVault NX300 - Manual (Page 157)

Troubleshooting Your System
157
Troubleshooting an Optical Drive
CAUTION:
Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 If installed, remove the optional front bezel. See "Removing and Replacing
the Optional Front Bezel" on page 81.
2 Try using a different CD or DVD.
3 Enter the System Setup program and ensure that the drive’s controller is
enabled. See "Entering the System Setup Program" on page 58.
4 Run the appropriate online diagnostic test. See "Running the System
Diagnostics" on page 167.
5 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
6 Open the system. See "Opening the System" on page 82.
7 Ensure that the interface cable is securely connected to the optical drive
and to the controller.
8 Ensure that a power cable is properly connected to the drive.
9 Close the system. See "Closing the System" on page 83.
10 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem is not resolved, see "Getting Help" on page 177.
Troubleshooting an External Tape Drive
1 Try using a different tape cartridge.
2 Ensure that the device drivers for the tape drive are installed and are
configured correctly. See your tape drive documentation for more
information about device drivers.
3 Reinstall the tape-backup software as instructed in the tape-backup
software documentation.
book.book Page 157 Thursday, August 13, 2009 7:27 AM