Dell PowerVault 715N (Rackmount NAS Appliance) - Manual (Page 98)

1. Log in to the NAS Manager.
See " Logging in to the NAS Manager " in "NAS Manager."
2. Click Maintenance.
3. Click Terminal Services.
4. Enter the administrator user name and password and click OK.
NOTE: The default administrator user name is administrator and the default password is powervault.
Troubleshooting
Use the following tables to help you troubleshoot various conditions that might occur on your NAS system:
Table 8-1 , "General Troubleshooting"
Table 8-2 , "NAS Manager"
Table 8-3 , "Reinstallation"
Table 8-4 , "Dell ActiveArchive"
Table 8-5 , "Dell OpenManager Array Manager"
Table 8-6 , "UNIX and Red Hat Linux"
Table 8-7 , "Macintosh and AppleTalk"
Table 8-8 , "Netscape Navigator"
Table 8-1. General Troubleshooting
Issue Possible Cause Resolution
I just created a new volume on
my system but cannot see the
volume on Windows Explorer
through Terminal Services.
Terminal Services cannot update to
show a new volume during the session
in which it was created.
Log off Terminal Services. When you
reconnect to Terminal Services, the volume
should be visible.
I see the following error message
in the event log:
WMI ADAP was unable to load
the winspool.drv performance
library due to an unknown
problem within the library:
0x0
This is an issue with the WDAP
Performance library and is documented
on Microsoft's website.
Connect to the system via Terminal
Services Advanced Client, and then open a
local command prompt. Type the following
command: WINMGMT/CLEARADAP. When the
prompt returns, type WINMGMT/RESYNCPERF
winmgmt service PID
.
I have just brought up my new
NAS system on the network, but
I am unable to upload files using
FTP even though I am the
administrator.
By default, no user has write privileges
on the default FTP site.
The FTP permissions must be configured
using the Microsoft Management Console
(MMC). To access the MMC, click
Computer Management on the Advanced
Administration Menu, which is available
through Terminal Services. See the online
help for specific information about
configuring this service.
I have deleted an FTP share and
folder from my NAS system.
However, when I use Terminal
Services to confirm the removal,
I can still see the shared folder in
the FTP section of the MMC.
By default, this folder is not deleted by
the PowerVault NAS Manager.
Manually remove this listing from the listed
shared folders in the FTP section of the
MMC.
The BIOS does not see hard drive
0.
The hard drive has failed or the
operating system files or boot record is
missing or corrupt.
No immediate action is required. The NAS
system can automatically boot from hard
drive 1.
When I turned on the NAS During an unexpected shutdown and Take no action. Your NAS system is