Table 48 - ethernet link common services, Rockwell automation support, Installation assistance – Rockwell Automation 193-ETN E1 Plus EtherNet Side Mount Module User Manual User Manual
Page 95: New product satisfaction return

Rockwell Automation Publication 193-UM012B-EN-P - June 2011
95
Appendix B
The following common services are implemented for the Ethernet Link Object:
Rockwell Automation
Support
Rockwell Automation provides technical information on the web to assist you in
using its products. At http://support.rockwellautomation.com, you can find
technical manuals, a knowledge base of FAQs, technical and application notes,
sample code and links to software service packs, and a MySupport feature that
you can customize to make the best use of these tools.
For an additional level of technical phone support for installation, configuration
and troubleshooting, we offer TechConnect Support programs. For more
information, contact your local distributor or Rockwell Automation
representative, or visit http://support.rockwellautomation.com.
Installation Assistance
If you experience a problem with a hardware module within the first 24 hours of
installation, please review the information that's contained in this manual. You
can also contact a special Customer Support number for initial help in getting
your module up and running:
New Product Satisfaction Return
Rockwell tests all of its products to ensure that they are fully operational when
shipped from the manufacturing facility. However, if your product is not
functioning and needs to be returned:
Table 48 - Ethernet Link Common Services
Service
Code
Implemented for:
Service Name
Class
Instance
0x01
Yes
Yes
Get Attribute All
0x0E
No
Yes
Get Attribute Single
0x10
No
Yes
Set Attribute Single
0x4C
No
Yes
Get And Clear
United States
1.440.646.3223
Monday – Friday, 8am – 5pm EST
Outside United
States
Please contact your local Rockwell Automation representative for any
technical support issues.
United States
Contact your distributor. You must provide a Customer Support case number
(see phone number above to obtain one) to your distributor in order to
complete the return process.
Outside United
States
Please contact your local Rockwell Automation representative for return
procedure.