Sensaphone IMS-1000 Users manual - Manual (Page 46)

IMS-1000 Manual
46
The “Invalid Configuration” message will appear if you don’t have both the SMTP Server name
and Return Address programmed. These are the minimum programming requirements to send
e-mail. If you have at least these two items programmed and the IMS-1000 is unable to deliver the
message, then you may have one or more of the following problems:
(a) The wrong SMTP server name programmed.
(b) The wrong username programmed.
(c) The wrong password programmed.
(d) A username is programmed but none is required.
(e) A password is programmed but none is required.
(f) All of the e-mail settings are programmed properly but the unit cannot reach your SMTP
server for network routing reasons.
(g) The unit cannot reach your DNS server and thus cannot look up the SMTP server IP
address.
(h) The DNS server IP address is programmed incorrectly in the IMS Network Configuration
settings.
Saving and Loading Programming
The programming in your IMS-1000 can be saved to a file. This gives you the ability to back up
your programming or copy the same programming to another IMS-1000 unit. Note that the file you
save will not include parameters from the Network Configuration page. It will, however, contain
any custom voice messages that you may have recorded. To save your programming to a file, go to
the Config.asp page. Click the Advanced tab, then click the Download button.
To Load a programming file into your IMS-1000, click the Browse button to locate your IMS-1000
programming file. Next, click the Upload button. Select Load Programming. Select a programming
file to load and click the Load button. Your unit will have to restart for the new programming to
take effect. When the unit restarts, you will be logged off. Wait one minute, then reconnect to the
unit.
Updating Firmware
From time to time Firmware updates will become available to add features or improve the perfor-
mance of your IMS-1000. Most Firmware updates will be included as part of a complete IMS-1000
installation upgrade. Check the IMS-1000 website (www.sensaphone.com/support-1000.html) for
the latest information on updates. To install new firmware or to check the version of firmware in
your unit, go to the Config.asp page, then click the Advanced tab.
Resetting to Factory Defaults
In the event that you are unable to log-in to your IMS-1000 because you have forgotten your
username and/or password, or if you just want to reset your unit to factory new, the procedure
below will delete all of your programming, history and network settings, resulting in a factory new
device:
1) Turn the Power switch OFF.
2) Disconnect the power, Ethernet & telephone cables.
3) Remove the 8 screws on the cover and set the lid aside.