Sensaphone IMS-1000 Users manual - Manual (Page 105)

Appendix B: Troubleshooting
105
Appendix B: Troubleshooting
Software
Why does my IMS-1000 begin dialing as soon as I turn it on?
n
IMS-1000 will only dial to deliver an alarm message. An unacknowledged alarm exists, and IMS-1000 is
trying to deliver an alarm message.
Why can’t I connect with my IMS-1000 using my Ethernet network?
n
The IMS-1000’s network settings may be incorrect. Verify the IP address, Gateway, DNS, and Subnet mask
settings.
n There may be a network IP address conflict. The IMS-1000’s IP address may be the same as another device
on your network.
Will IMS-1000 retain its programming if there has been a long power failure and the backup
battery dies?
Yes. When all power is removed from the IMS-1000,voice messages and unit programming are retained in a
nonvolatile solid-state flash disk.
My IMS-1000 unit got damaged and had to be replaced. Can I use the original unit’s saved
programming to quickly program the replacement unit?
Yes.
Why won’t my IMS-1000 dial out?
n
Check that you have a Touch-Tone telephone line. The IMS-1000 will not be able to dial out if it’s on a
Pulse telephone line or a digital extension from a telephone system.
n The Contact telephone number may be incorrectly programmed. Verify the telephone numbers. Is a
‘1 +area code’ prefix required? Does your telephone line require a ‘9’ prefix to reach an outside line?
n Recognition time may be set too long for an alarm condition to become a valid alarm. Shorten the
Recognition time for the alarm or increase the amount of time that the monitored condition exists.
n ‘Dial Out Attempts’ might be set to zero. If this is the case, the IMS-1000 will make zero attempts to call
the programmed Contacts. Increase ‘Dial Out Attempts’ to a number greater than zero.
I keep getting a busy signal when I call my IMS-1000 .
The IMS-1000 may be trying to deliver an alarm message.
Why does IMS-1000 call again with the same alarm after I just acknowledged it?
n
The alarm is clearing and quickly re-tripping. If this occurs, and the Alarm Recognition time is very short,
the result will be another call for the re-tripped alarm. Increase the Alarm Recognition time to avoid rapid
callbacks for the same alarm.