Sensaphone 400 - Manual (Page 129)

Appendix F: Returning the Unit for Repair
127
appendIx f: returnIng
the unIt for repaIr
In the event that the Model 400 does not function properly, we suggest that
you do the following:
1) Record your observations regarding the Model 400’s malfunction.
2) Call the Technical Service Department at 877-373-2700 prior to sending
the unit to Sensaphone for repair.
If the unit must be sent to Sensaphone for Servicing, please do the follow-
ing:
1) Unplug the AC power supply from the wall outlet, remove the batteries,
and disconnect all sensors from the alert zones.
2) Carefully pack the unit to avoid damage in transit. Use the original con-
tainer (if available) or a sturdy shipping box.
3) You must include the following information to avoid shipping delays:
a) Your name, address and telephone number.
b) A note explaining the problem.
4) Ship your package to the address below:
SErVICE DEPArTmENT
SENSAPhONE
901 Tryens road
Aston, PA 19014
5) Ship prepaid and insured via UPS or US Mail to ensure a traceable ship-
ment with recourse for damage or replacement.