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Appendix b: troubleshooting – Sensaphone 400 User Manual

Page 113

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Appendix B: Troubleshooting

111

appendIx b: troubleshootIng

In the event that a problem is encountered, this section will assist you in

determining the cause, so you can return the unit to its usual monitoring

routine with minimal interruption.
Most problems with the Model 400 are easy to identify and quickly cor-

rected, and are found under the following general headings:
• Error Messages
• Communications/dial-out functions
• Temperature monitoring
• Sound level monitoring
• Other monitoring functions
If you have tried the solutions outlined in this section and are not satisfied

with the results, call Sensaphone Technical Support at 877-373-2700, or fol-

low the guidelines for shipping the Model 400 to Sensaphone for repair (see

Appendix F).

error meSSageS

Problem

Cause

Solution

The unit says “Error 1.”

An invalid value has
been entered or too much
time has passed without
entering a value.

Only enter values within the
allowed programming range,
and make programming
changes in a timely fashion.

The unit says “Error 2.”

Programming changes
were attempted without
unlocking the keypad.

Unlock the keypad, then make
programming changes.