Sensaphone 400 - Manual (Page 115)

Appendix B: Troubleshooting
113
Problem Cause Solution
2. The Model 400 will not
answer the telephone
when called for a
Status Report or alarm
acknowledgment.
a) Rings Until Answer
is incorrectly pro-
grammed.
b) The Model 400 is con-
nected to an incompat-
ible telephone line.
Recheck programming of
Rings Until Answer. Refer
to Chapter 4, Section 4.5.1.
Some telephone systems
will not allow the telephone
to ring beyond 4 rings. If
your Model 400’s Rings
Until Answer is set at
more than 4 rings, you
may not be able to access
the unit. Try setting the
Rings Until Answer to less
than 4 rings. If this does
not correct the problem,
it may indicate telephone
line incompatibility. In this
case, try connecting the
Model 400 to a standard,
residential telephone line.
3. The Model 400
will not answer the
telephone for Callback
Acknowledgement.
You did not allow the
telephone to ring 10
times. Note: If the TAD
(telephone answering
device) is disabled, the
telephone rings ten times
before the Model 400
answers. If the TAD is
enabled,
you must call
the unit and let the line
ring once, then hang up,
wait ten seconds and call
back again within 30
seconds.
When calling the Model
400, and the TAD is dis-
abled, allow the telephone
to ring 10 times. Refer to
Chapter 6, Section 6.1.3,
and Chapter 4, Section
4.6.3.
4. The Model 400 recites
the alarm message or
Status Report over the
telephone, but is silent at
the installation site.
The local voice mute fea-
ture is in effect. Deactivate local voice mute.
Refer to the programming
steps in Chapter 4, Section
4.9.
5. The Model 400 and
telephone answering
device (sharing the same
line) answer incoming
calls simultaneously.
The Model 400’s number
of Rings Until Answer is
set to equal the number of
rings set for the telephone
answering device. Change the number of
Rings Until Answer for
the Model 400. Refer to
Chapter 4, Section 4.5.