Apple Workgroup Server 8550 - Manual (Page 86)

When you run into trouble
When you see an error message, you don’t have to take action immediately.
The message stays on the screen until you click the OK button or turn off the
server.
To help diagnose and correct the problem, gather as much information
about the situation as you can before starting over.
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Make a note of exactly what you were doing when the problem occurred.
Write down the message on the screen and its ID number (if any). Also
list the programs you were using and the names of any items you know
have been added to the System Folder since the system software was
installed. This information will help a service person diagnose the
problem. (It is helpful to keep a printed copy of the items in your System
Folder. See instructions for printing a list of files in a window in the
“Printing” topic of Macintosh Guide, available in the Guide h menu.)
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Check the screen for any clues. Is a menu selected? What programs and
document icons are open? Note anything else that seems relevant.
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If you were typing text and were not able to save it before the problem
occurred, you can write down the parts of the text still visible on the
screen so that some of your work will be easy to replace.
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Ask other Macintosh users about the problem you’re having; they may
have a solution for it.
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Find out what actions users were performing on the server (such as
copying large files, launching programs on the server, or installing
programs over
the network).
If you need repair service, consult the service and support information that
came with your server for instructions on how to contact an Apple-
authorized service provider or Apple for assistance.
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