HID DTC4500 User Guide - Manual (Page 107)

© 2011 HID Global Corporation All rights reserved
DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1
107
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 128
Calibrate Ribbon
The Print Ribbon Sensor is out
of calibration. Calibrate the Ribbon Sensor.
# 131
Flipper Jam/ Home
Error
A card has become jammed in
the Printer’s Flipper Table.
The Flipper failed to position
properly while aligning a card
or flipping a card.
Clear any cards in the Flipper
Table, using the buttons to
move the card out.
• Resume printing.
• Reset the Printer and retry. If
problem persists call for
technical assistance.
# 136
Secure Guard Print
Disabled
Printing is disabled by
SecureGuard until a password
is received. Reset the Printer and retry.
• If the problem persists, call
for technical assistance.
# 139
Please Remove
Ribbon
Ribbon needs to be removed. Reset the Printer and retry.
• If problem persists, call for
technical assistance.