HID DTC4500 User Guide - Manual (Page 103)

© 2011 HID Global Corporation All rights reserved
DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1
103
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 81
Unable to Feed
The Printer is unable to feed a
card from the Card Hopper. Check the following, then press
the Pause button to continue.
• Verify the card thickness
setting is set to the thickness
of your cards.
• Verify the Cleaning roller is
properly installed on the
Ribbon Drawer.
• Check for card slippage. If
necessary, run the Printer
cleaning routine.
• Verify that your cards are
within the perimeters
accepted card size range.
Verify the cards are not sticking
together.
# 82 Mag Jam A card is jammed Magnetic
station
• Clear any cards in the
Magnetic station using the
buttons to move the card out.
• Press the Pause button to
continue.
# 91
Ribbon Out
The Print Ribbon has run out.
• Install a new Ribbon.
• Press the Pause button to
continue or the ON/OFF
button to cancel.