HID DTC4500 User Guide - Manual (Page 106)

© 2011 HID Global Corporation All rights reserved
DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1
106
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 109
# 113
Ribbon Release
Error
The Printer cannot locate the
next Ribbon panel in order to
release the Ribbon from the
card. Ensure that the Ribbon is not
stuck to the card.
• Replace the Ribbon.
• Recalibrate the Ribbon
sensor.
• If the Ribbon is broken,
repair by taping the Ribbon
back onto the take- up core
and manually advance to the
next panel.
• Press the Pause button to
continue.
# 110
Card Jam/Align
error
A card is jammed in the Print
Station or card flipping area of
the Printer. Clear the jam. Press the Pause
button to continue.
# 111
Head Loading
An unrecoverable error has
occurred during printing. Reset the Printer and try again.
If this problem persists, call for
technical assistance.
# 112
Card Jam/Align
error
A card is jammed in the Print
Station or card flipping area of
the Printer. Clear the jam. Press the Pause
button to continue.