HID DTC4500 User Guide - Manual (Page 100)

© 2011 HID Global Corporation All rights reserved
DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1
100
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 31
No Mag Module
You are trying to send
encoding data, but the Printer
is not configured with this
Encoder type. • Ensure that no encoding
data is being sent with the
print job and reprint the card.
• Install a Magnetic Encoding
Module.
# 38
# 39
# 40
EEPROM Corrupt
EEPROM Read
Error
EEPROM restored with factory
default values. If changes were made in the
Advanced Setting Tab in the
Printer Driver, click the Default
button to reset these numbers.
• Reset the Printer and try
again. If this problem
persists, call for technical
assistance.
# 44
Flipper Jam/ Home
Error
A card has become jammed in
the Printer’s Flipper Table.
The Flipper failed to position
properly while aligning a card
or flipping a card.
Clear any cards in the Flipper
Table using the buttons to move
the card out. Resume printing.
• Reset the Printer and retry. If
problem persists call for
technical assistance.