HID EDGE EVO Solo User Guide - Manual (Page 49)

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Chapter 10. Troubleshooting
Troubleshooting
The table below includes common troubleshooting information that may help you resolve a prob-
lem before calling your installer.
Symptom Solution
You cannot contact the EDGE EVO Solo device
with your browser. Attempt to reconnect to the device using the
Jumpstart shortcut.
Check your network connections on your PC
and on the EDGE EVO Solo device.
The status icons in the Dashboard display ques-
tion marks, and the event list says “No recent
event.” The card reader is not communicating with the
management console software. One of the fol-
lowing is causing the problem:
• Someone is updating the card reader’s
firmware or restoring data. Wait until the pro-
cess is complete, then log back in.
• Your local area network is not working prop-
erly. Contact your network administrator.
• Someone else is logged in and is actively
working with people, card, or schedule infor-
mation. Wait until that person finishes.
Someone is attempting to access the door out-
side the scheduled times. Determine if that person has a legitimate need
to access the door at different times. If yes,
assign a different schedule or edit the existing
schedule. For more information, see "Assigning
or Changing a Person’s Schedule" . If no, let the
person know the hours that are appropriate to
access the door.
You do not know the format of a card you want
to add. Swipe the card to add it. For more information,
see "Adding a Card by Swiping It" .
You see an error that says after adding a card:
Activity saveCredential: This card/PIN already
exists. Please check the data and try again.
NOTE: You cannot add the same card by both
swiping and entering the card number. Cards
added using a format could be a duplicate of
The card already exists in the system. You can-
not add the same card more than once.
If you were entering the card number, try again
to make sure you entered the number correctly.
If you receive the same error, the card already
exists in the system.