Technical support fax order, Incident summary, Appendix e – Allied Telesis AT-TS24TR User Manual
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Appendix E
Technical Support Fax Order
Name _______________________________
____________________________________
Company ____________________________
____________________________________
Address _____________________________
____________________________________
City ____________________State/Province____________ Zip/Postal Code __________
Country _______________________ Phone______________________ Fax _________
Incident Summary
Model number of ATI product I am using ___ ___________________________________
Firmware release number of ATI product __
____________________________________
Other network software products I am using (e.g., network managers)
____________________________________
____________________________________
Brief summary of problem ______________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
Conditions (List the steps that led up to the problem.) ___________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
Detailed description (Please use separate sheet)
Please also fax printouts of relevant files such as batch files and configuration files. Fax
numbers can be found on page 79.