5 customer replaceable units, Customer self repair (csr), Parts only warranty service – HP 3000 Enterprise Virtual Array User Manual
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5 Customer replaceable units
This chapter describes the procedures for replacing CRUs. Information about initial enclosure installation,
ESD protection, and common replacement procedures is also presented.
Customer self repair (CSR)
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP
service providers or service partners) identifies that the repair can be accomplished by the use of a CSR
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may not
be additional charges, depending on the type of warranty service designated for your product.
NOTE:
Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP
requires that an authorized service provider replace the part. These parts are identified as “No” in
identifies which hardware components are customer replaceable. The WEBES fault management
and diagnostics tool has been designed to identify many of the storage system component failures that
may qualify for customer self repair. Using WEBES, ISEE or other diagnostic tools, a support specialist
will work with you to diagnose and assess whether a replacement component is required to address a
system problem. The specialist will also help you determine whether you can perform the replacement.
Based on availability and where geography permits, standard HP CSR part delivery is next business
day. Same business day delivery options, available to EVA customers as local stocking and geography
permits, may be discussed with your support specialist.
Replacement instructions are included in this user guide, in spare kits and at hp.com. If further assistance
is required, you can call the HP Technical Support Center and a support specialist will help you over
the phone.
HP specifies in the materials shipped with a replacement CSR part whether a defective part must be
returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must
be returned with the associated documentation in the provided shipping material. Failure to return the
defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay
all shipping and part return costs and determine the courier/carrier to be used.
For more information about HP’s Customer Self Repair program, contact your local service provider. For
the North American program, refer to the HP website (
CSR is available for most HP products currently under warranty. For more information on warranty service
go to:
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only
warranty service, HP will provide replacement parts free of charge.
Enterprise Virtual Array 3000/5000 user guide
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