Operating system support, Fault management and diagnostics, Eva remote support tools – HP 3000 Enterprise Virtual Array User Manual

Page 17: Storage system components

For the most current information on supported disk drives, refer to the HP StorageWorks Enterprise

Virtual Array 3000/5000 release notes. See "

" on page 11 for links to these documents.

Fault management and diagnostics

WEBES must be installed to ensure proper customer alerts for their EVA products.
WEBES can be used as part of the HP ISEE remote service offering. Or, for those customers who

do not wish to have remote support, it can be configured to send a local notification (e-mail) to a

customer-identified account only. The e-mail option is also available to the customer when ISEE is used.
WEBES is a powerful service tool that provides real-time diagnosis of hardware events ranging from

single errors (or faults) to multiple event correlation and complex analysis. It is designed to send a

notification only when an event or series of events has occurred that requires a service action.
A Service Tools CD is included with the HP Command View EVA package. However, it is always best

to check the HP web site for the latest updates.
The latest WEBES kit can be downloaded from this URL:

http://h18000.www1.hp.com/support/svctools

EVA remote support tools

As a no-charge option, HP will install ISEE remote service tool for any Enterprise Virtual Array under

warranty or service support. This tool enables EVA self-monitoring and diagnosis. ISEE can significantly

reduce the time required to isolate and correct problems. If desired, the tool can be configured to

transmit status information directly to an HP service center for proactive problem resolution. Contact

your local HP Services department for details.

Storage system components

The Enterprise Virtual Array comprises three main components:

•

Hardware—the physical components, such as disk drives, enclosures, controllers, and Fibre

Channel switches. These pieces are installed in a rack and connected to the SAN.

•

HP StorageWorks Controller Software—manages operation of the storage system hardware and

provides the communication link to HP Command View EVA.

•

HP Command View EVA—management software that communicates with the controllers.

Together, HP Command View EVA and the controllers control and monitor Enterprise Virtual

Array storage systems.

These components work together to create an entire storage system solution. Management is

accomplished by accessing HP Command View EVA through your browser.

Enterprise Virtual Array 3000/5000 user guide