HP XP RAID Manager Software - Manual (Page 80)

Table 24 No-response errors
Probable cause / Recommended action Error condition
The SVP (web server) might have been restarted. Wait for
approximately 10 minutes, and then restart Remote Web Console. The following errors occur while you are
using Remote Web Console: 1
•
20121,107024
•
20121,107024 and 10,6027
The timeout error may occur on the Flash Player. An error (20121,107096) occurs
repeatedly while you are using Remote
Web Console. 2
Click to close the Remote Web Console main window.
The probable causes are as follows: The following errors occur when using
Remote Web Console: 3
• The version of Remote Web Console installed on the Remote Web
Console computer might not match the SVP version. Close all the
• 20020,10800 and 10,6027
windows of your web browser and then clear the cache of both
Java and web browser.
•
10,6027
•
The Remote Web Console computer might have entered standby
or hibernate mode. Restart Remote Web Console computer.
•
If a proxy server is used for network connections, the proxy server
cache may be storing the older version of the program. If the
problem still remains after you clear cache of both Java and web
browser, please contact your network administrator.
If none of the above actions solves the problem, save the Java trace
file and log file on the Remote Web Console, and report to HP
Technical Support. Then restart the Remote Web Console.
When using the Remote Web Console main window, close the web
browser. When using the Remote Web Console secondary window,
exit Remote Web Console by pressing Ctrl+Alt+D. Remote Web Console does not respond.
Remote Web Console may hang in the
following cases:
4
If you cannot exit Remote Web Console, reboot the Remote Web
Console computer or restart Remote Web Console after exiting Remote
Web Console forcibly.
•
The Remote Web Console main
window is grayed out even though the
Remote Web Console main window
does not display the percentage of the Remote Web Console main window:
progress, and you cannot perform any
operation for a long period of time.
• For Windows:
Exit all web browsers, and then terminate iexplorer.exe
through the Task Manager.
•
When you move a window displayed
in front of the Remote Web Console
secondary window, the area behind
• For UNIX:
Exit all web browsers, and then terminate firefox-bin using
the kill command.
the window remains gray and does
not go back to normal for a long
period of time.
Remote Web Console secondary window: • The entire Remote Web Console
window appears in gray and does not
•
For Windows:
Exit all applications using Java, and then terminate the javaw.exe
and javaws.exe through the Task Manager.
go back to normal for a long period
of time.
•
You cannot perform any operation for
a long period of time even though the
• For UNIX:
Exit all applications using Java, and then terminate javaw and
javaws
with the kill command.
dialog box that says Loading... is
not displayed.
•
The dialog box that says Loading...
opens when the window switches.
However, you cannot move the dialog
box or perform any operation for a
long period of time.
Restart the Remote Web Console computer. An operation may take
over 30 minutes depending on the use condition. For example, when A network error occurred. There is no
response to an operation even after 30
minutes pass. 5
several Remote Web Console web clients are running, it may take a
long time.
80 Troubleshooting