HP XP RAID Manager Software - Manual (Page 78)

Table 23 Java application errors (continued)
Probable cause / Recommended action Error condition
Perform the same operation on Remote Web Console. If the problem
still remains after you perform the operation multiple times, the
probable causes are as follows: 3 •
The application errors (20020,10800
and 10,6027) occurs when clicking
the Remote Web Console menu.
• Java on the Remote Web Console web client might have failed to
start due to timeout. Close all other applications in use and perform
the Remote Web Console operation again. •
The application error (10,6027) occurs
and Remote Web Console terminates
when clicking the Remote Web
Console menu.
•
The version of Remote Web Console installed on the Remote Web
Console web client might not match the SVP version. Close all the
windows of your web browser and then clear the Java and web
browser cache.
•
The Remote Web Console computer might have entered standby
or hibernate mode. Restart Remote Web Console computer.
• If a proxy server is used for network connections, the proxy cache
may be storing the older version of the program. If the problem
still remains after you clear the cache Java and web browser
caches, please contact your network administrator.
•
The network connection between the SVP and the Remote Web
Console computer might be blocked by a firewall or some kind of
device. Check the firewall settings and contact your network
administrator.
If none of the above actions solves the problem, save the Java trace
file and log file on the Remote Web Console, and report to HP
Technical Support. Then restart the Remote Web Console.
Perform the same operation on Remote Web Console. If the problem
still remains after you perform the operation multiple times, close all Nothing happens after clicking the Remote
Web Console menu. 4
the Remote Web Console windows and clear the Java and web
browser caches.
The version of Remote Web Console installed on the Remote Web
Console computer might not match the SVP version. Close all the The application error (1,7050) occurs
after clicking the Remote Web Console
menu. 5
windows of your web browser and then clear the Java and web
browser caches.
In addition, if a proxy server is used for network connections, the
proxy server cache may be storing the older version of the program.
If the problem still remains after you clear cache of both Java and
web browser, please contact your network administrator.
Restart the Remote Web Console computer, or terminate the Remote
Web Console process with the following method. Java console is grayed out and does not
start when you try to open the Remote
Web Console secondary window (Java
application). 6
•
For Windows:
Exit all applications using Java, and then terminate the javaw.exe
and javaws.exe applications through the Task Manager.
• For UNIX:
Exit all applications using Java, and then terminate javaw and
javaws
with the kill command.
Restart the Remote Web Console computer, or terminate the Remote
Web Console process with the following method. A message box remains displayed when
opening the Remote Web Console
secondary window (Java application). The 7
•
For Windows:
Exit all applications using Java, and then terminate the javaw.exe
and javaws.exe applications through the Task Manager.
Remote Web Console secondary window
does not appear for a long time.
•
For UNIX:
Exit all applications using Java, and then terminate javaw and
javaws
with the kill command.
78 Troubleshooting