HP Designjet Z6100 Printer series - Manual (Page 180)

Cannot insert an ink cartridge
1
. Verify that you have the correct type of cartridge (model number).
2
. Verify that the colored label on the cartridge is the same color as the label on the slot.
3
. Verify that the cartridge is correctly oriented, the arrow on the front of the ink cartridge should face
upwards.
CAUTION: Never clean inside the ink cartridge slots.
Cannot insert a printhead
1
. Verify that you have the correct type of printhead (model number).
2
. Verify that you have removed the protective caps and the clear protective tape from the printhead.
3
. Verify that the colored label on the printhead is the same color as the label on the slot.
4
. Verify that the printhead is correctly oriented (compare with the others).
5
. Verify that you have closed and latched the printhead cover.
Cannot insert the maintenance cartridge
Verify that the maintenance cartridge is correctly oriented.
Front panel recommends reseating or replacing a
printhead
1
. Remove the printhead and verify that its protective film has been removed.
2
. Clean the electrical connections between the printhead and the carriage. See Clean the electrical
connections on a printhead on page 67 .
3
. Reinsert the printhead into the carriage and check the front panel message.
4
. If the problem persists, insert a new printhead.
Clean the printheads
Periodic printhead cleaning is performed automatically, as long as the printer is kept turned on. However,
you should clean the printheads if you are experiencing poor image quality and cannot resolve the issues
by other methods. This ensures that there is fresh ink in the nozzles and helps to prevents nozzle clogs.
If you have printed the Printhead status plot, you know which colors are failing. Clean the pair of
printheads that are not performing adequately. If you are not sure which printheads to clean, clean all of
the printheads.
To clean the printheads, go to the printer's front panel and select the icon, select Image quality
maintenance > Clean printheads, and then select which printheads you want to clean. You can
clean all of the printheads or only some of them. Your choices are:
● Clean all
● Clean M-Y
168 Chapter 13 Troubleshoot ink-system issues
Troubl
eshoot ink