HP Designjet Z6100 Printer series - Manual (Page 175)

The paper cannot be loaded successfully
Here are a few things to check if you cannot successfully load the paper.
● The paper might be loaded at an angle (skewed or mislocated). Make sure that the right edge of the
paper is aligned with the half-circle on the right-hand side of the platen, and that the leading edge
of the paper is aligned with the metal bar in the platen.
● The paper might be crumpled or warped, or have irregular edges.
● If the paper jams in the paper path to the platen, the leading edge of the paper might not be straight
or clean. Remove the initial 2 cm (1 in) of paper from the roll and try again. This might be necessary
even with a new roll of paper.
● Make sure that the spindle is correctly inserted.
● Make sure that the paper is correctly loaded on the spindle, and that it loads over the roll towards
you.
● Verify that the paper is wound tightly on the roll.
The paper has jammed
When a jam occurs, the Possible paper jam message usually appears in the front panel, with one of
two error codes:
● 81:01 indicates that paper cannot advance into the printer.
● 86:01 indicates that the printhead carriage cannot move from side to side.
Check the printhead path
1
. Turn off the printer at the front panel, then also switch off the power switch at the rear.
The paper cannot be loaded successfully 163
Troubl
eshoot paper