Defects near the top of a print, Smears or scratches on the front of glossy paper, Ink marks on the back of the paper – HP Designjet Z6100 Printer series User Manual

Page 168

Whenever you notice this problem, cancel the printing job immediately. Press the

Cancel

button on the

front panel and also cancel the job from your computer software. Otherwise the soaked paper might

damage the printheads.

Try the following suggestions to avoid this problem:

●

Use a recommended paper type. See

Supported paper types on page 28

●

If the image you are printing contains intense color, try using HP Heavyweight Coated Paper.

●

Use extended margins (see

Adjust margins and layout options on page 82

), or try to increase the

margins by relocating the image within the page by using your software program.

●

If necessary, try changing to a non-paper-based material such as transparent film.

Smears or scratches on the front of glossy paper

Glossy paper can be extremely sensitive to the bin or to anything else that it contacts soon after printing.

This depends on the amount of ink that has been deposited on the paper and the environmental conditions

at the time of printing. Avoid any contact with the paper surface and handle the print with care.

Ink marks on the back of the paper

Ink residue on the platen or the input rollers is likely to mark the back of the paper. See

Clean the

platen on page 136

Defects near the top of a print

In a defect that affects only the start of a print, within 5.5 cm of the leading edge of the paper, a band

of inconsistent color appears:

Use these steps to avoid this problem:

The easiest solution might be to select the Extended Margins option in the driver, through the

Embedded Web Server, or on the front panel. Using this remedy means that the area of the paper

affected by the problem (at the start of the page) might not be printed on. See

Adjust margins and

layout options on page 82

Align the printheads. See

Align the printheads on page 71

Make suer that you are using appropriate print-quality settings. See

Select print quality

on page 80

156 Chapter 11 Troubleshoot print-quality issues

bleshoot image