HP Remote Device Access Software - Manual (Page 8)

About Remote Device Access (RDA)
Remote Device Access (RDA) is an HP solution that allows HP Support Agents to connect securely from
the HP network to systems on a customer's network. RDA provides problem diagnosis, troubleshooting,
and proactive support activities.
About the Customer Access System (CAS)
A Customer Access System (CAS) acts as a gateway for HP to access your network. HP Support
Agents use your CAS to provide support to you. It is a single point of control for you. You decide who from
HP can access what parts of your network, and when.
A CAS comes in many forms. A CAS can be as simple as one of your own servers on which you allow HP
to access the SSH. It could be the lightweight instant CAS that you run in your web browser or be a
dedicated server where you have installed a full physical CAS kit. It may even be a virtual appliance, for
example, the vCAS.
HP Remote Device Access 8.1: vCAS User Guide Page 8 of 65
Chapter 1: Understanding the vCAS