HP Netserver E Server series - Manual (Page 84)

Chapter 10 Troubleshooting
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3. Simplify the HP NetServer configuration to the required minimum,
removing all third-party options .
For example, reduce the NetServer to the monitor, one flexible disk drive,
one CD-ROM drive, one hard disk drive, keyboard, mouse, and one NIC.
4. Power on the NetServer to start the boot process.
5. If the NetServer will not complete the boot process:
a. Consult the troubleshooting steps in the section "Hardware Problems"
later in this chapter.
b. If you get an error message, see the section "Error Messages" below.
c. Clear the CMOS memory and reboot.
Refer to "Clearing the CMOS Configuration."
6. If you have completed a boot of the NetServer successfully, reinstall the
third-party options one at a time, checking the NetServer after each
installation.
Error Messages
There are two kinds of error messages that appear during the POST process and
the causes of these messages may prevent the NetServer from completing the boot
process. These are:
•
Messages in reverse video (black text on white background)
Press the Return key to see a definition of the message and what action to
take to remedy the problem.
•
Power-on self test (POST) errors - These display in normal video (white
text on black background) and may be a text message or an alpha-numeric
code. If an error with a text message occurs during the POST, details of
the error are displayed. Follow the instructions on the screen. If an alpha-
numeric code appears, refer to the HP NetServer E 800 Service Guide on
the HP NetServer Online Documentation CD-ROM.
No Error Messages Displayed
General Checks:
1. All external cables and power cables are firmly plugged in.
2. The power outlet is working.