Luminex MAGPIX Installation and Hardware User (IVD) - Manual (Page 74)

Luminex IVD MAGPIX Hardware Installation and User Manual
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Power Supply Problems
Power supply problems often involve a blown fuse, faulty electronic component, or
disconnected cable.
CAUTION: Whenever you deal with a potential electrical problem, be careful
to avoid electrical shocks.
Communication Problems
Communication problems described in this section involve the links between the data
system (PC and software) and MAGPIX. “Communication” refers to the transfer of data
between the PC and MAGPIX, including the current status of the instrument, instrument
control, sample acquisition, session uploading, and start, stop, and pause features.
TABLE 2.
Problem Possible Cause Corrective Action
MAGPIX will not turn
on. The power cord is
disconnected. Plug in the power cord.
The hard power switch
on the back of the
instrument is not turned
on. Turn on the switch.
No voltage is coming
from the electrical
outlet. Change to a different outlet. If
MAGPIX is plugged into a surge
protector, make certain the surge
protector is turned on.
The power supply is
faulty. Contact Technical Support.
A fuse has burned out. See “Replacing Fuses” on
page 57.
Fuses continue to open
(blow). A component has a
short circuit. Contact Technical Support.
TABLE 3.
Problem Possible Cause Corrective Action
The PC cannot
establish
communication with
MAGPIX .
The communication
cable is unplugged or
plugged into the wrong
port. Plug in or move the
communications cable.
MAGPIX is not turned
on.
Turn off the PC. Turn on
MAGPIX and then turn on the
PC.