Luminex MAGPIX Installation and Hardware User (IVD) - Manual (Page 73)

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CHAPTER 6
Troubleshooting Procedures
Troubleshooting procedures help users identify and remedy problems with the instrument.
Overview
To troubleshoot a problem, locate the problem in one of the sections in this chapter,
explore the possible causes, and take the described corrective action.
This chapter supplies information about the following topics:
• Power Supply Problems
• Communication Problems
• Clogs
• Fluid Leaks
• Sample Probe Problems
• Calibration Slowness and Failure
• Verification Slowness and Failure
• Acquisition Slowness and Failure
• Carryover Problems
• Bead Detail Irregularities
Contact Luminex Technical Support in the U.S. and Canada by calling 1-877-785-BEAD

(-2323). Outside of the U.S. and Canada, call +1 512-381-4397. Contact Luminex
Technical Support in Europe by calling +31 162 408 333. Email inquiries to
[email protected].
Additional information is available on the Luminex website. Search the desired topic or
navigate through menus. Also, review the website’s FAQ section. Enter http://
www.luminexcorp.com in your browser’s address field. Click Support>Support Login to
log into the Support FAQ site.
This chapter does not troubleshoot problems with the PC. For help with PC problems,
please contact the technical support department for the manufacturer of your PC.