Clear-Com i-Series Panels - Manual (Page 76)

Symptom Cause Solution
No audio from the panel’s
speaker. 1.Volume knob (labeled VOL)
on keypad module is turned
down.
2. Speaker key (labeled SPKR)
is off.
3. Audio cannot be heard in a
headphone.
4. Speaker may have been
disabled in Eclipse
Configuration System.
1. Turn VOL knob up.
2. Make sure SPKR key is on.
3. Check whether audio can be
heard in a headphone.
4. Check Eclipse Configuration
System and the panel’s logic
inputs to make sure the
speaker has not been disabled
in the software.
5. Test the integrity of the
panel’s audio path by
temporarily setting a forced
listen to it.
6. Reset the panel’s matrix
card in the matrix.
7. Replace the panel’s matrix
card in the matrix.
8. Reset the panel.
9. Replace the panel.
The operator cannot hear
another panel’s page or
call signal tones. 1. Page volume control needs
adjusting in Eclipse
Configuration System.
2. Page override is enabled in
Eclipse Configuration System.
1. Adjust the panel’s page
volume control using Eclipse
Configuration System (refer to
the Eclipse Configuration
System Manual for more
information.)
3. Check the Eclipse
Configuration System to make
sure page override is not
enabled for the panel.
4. Reset the panel.
5. Replace the panel.
Announce tones
(eavesdropping indication,
change tones, and so on)
are not heard at the panel. Monitoring tones and change
tones are not enabled in
Eclipse Configuration System. Check Eclipse Configuration
System to make sure
monitoring tones and change
tones are enabled.
No speaker audio from the
external program feed. 1. Program volume knob
(labeled VOL/PROG) is not
turned up.
2. Program source is not
producing audio.
1. Turn up VOL/PROG knob.
2. Check program source.
3. Reset the panel.
4. Replace the panel.
76 I-Series Panels User Guide