Clear-Com i-Series Panels - Manual (Page 74)

10.2 Troubleshooting Tips
Listed below are some of the more common problems you may experience while using an
I-Series panel, the possible causes, and suggested solutions.
Symptom Cause Solution
A key does not light when
pressed. The key has not been assigned
in the Eclipse Configuration
System. 1. Ensure that key has a label
assigned to it in the Eclipse
Configuration System. (The
key will not light without an
assigned label.)
2. Reset the panel.
3. Replace the panel.
The panel’s displays and
keys do not light. Power to the panel is off. 1. Check mains AC power to
the panel.
2. Replace the panel.
The display shows
unexpected characters. 1. Power the panel off and
turn it back on.
2. Reset the panel’s matrix
card in the matrix.
3. Replace the panel.
Keypad function keys do
not operate, or the panel
beeps when a key is
pressed. The function may have been
inhibited from the Eclipse
Configuration System. 1. Check the Eclipse
Configuration System to be
sure the function is
enabled.
2. Reset the panel.
3. Replace the panel.
The panel appears to
activate ta
l k paths, but
other panels can’t hear the
panel operator.
4. Correct microphone may
not be selected or on.
5. The panel may have been
defined as a nearby panel
in the Eclipse Configuration
System.
6. The panel does not have
eavesdropping enabled.
1. Check MIC and HS XFR
keys to ensure the intended
microphone is selected and
on.
2. Check Eclipse
Configuration System to
make sure the panel has
not been defined as a
nearby panel.
3. Check Eclipse
Configuration System to
make sure eavesdropping
is enabled.
4. Test the integrity of the
panel’s audio path by
temporarily setting a forced
listen to it.
74 I-Series Panels User Guide