Datamax-O'Neil Performance series User Guide - Manual (Page 128)

7 | Troubleshooting
Performance Series User’s Guide 156
Printhead Hot The printhead too hot or is faulty. Allow to cool or contact your technical
support representative.
There may be a poor cable connection. Contact your technical support
representative.
FPGA Hardware The main controller board may be
faulty. Ensure the latest software update has
been performed.
NV RAM Hardware The main controller board may be
faulty. Contact your technical support
representative.
PAPER Sensor
Blocked Adhesive, dirt or remnants of a label
may be covering the sensor. 1. Clean the debris from the sen-
sor.
2. Perform “Calibrate Sensors”
calibration.
The main controller board may be
faulty. Contact your technical support
representative.
The Top-of-Form sensor failed the
“Calibrate Sensors” calibration due to a
faulty sensor. Contact your technical support
representative.
Paper Calibration The wrong Top-of-Form sensor side
may have been selected and not able
to read media characteristics. 1. Ensure the Top-of-Form has
been set correctly.
The characteristics of the media may
not be sensed by the printer. (Ex. gap,
notch, mark) 1. Set the paper mode to continu-
ous.
2. Install different media.
No Top-of-Form
Found The gap or mark was not found. 1. Ensure the Top-of-Form has
been set correctly.
2. Install different media.
The label image size exceeded the
maximum of 99 inches. 1. Check the print mechanism for a
paper jam.
2. Calibrate the printer for the
media being used.
There may be dirt or debris obstructing
the Top-of-Form sensor. 1. Clean the debris from the sen-
sors.
2. Perform “Calibrate Sensors”
calibration.
GPIO Hardware There may be a poor connection to the
GPIO logic board. Contact your technical support
representative.
The GPIO logic board may be faulty. Contact your technical support
representative.
Present Sensor
Hardware There may be a poor connection. Perform the Present Sensor test.
The Present Sensor module may be
faulty. Perform the Present Sensor test.
Symptom Causes Solutions