Datamax-O'Neil Performance series User Guide - Manual (Page 127)

Troubleshooting | 7
155 Performance Series User’s Guide
Warning: Do not open the right side panel that covers the internal electronic compo-
nents. Due to the high voltage and the sensitivity of the components, opening the panel
can lead to injury and may void the manufacturer’s warranty.
Symptom Causes Solutions
System Error Print media settings may not match the
installed media and ribbon. 1. Redesign the label using another
method
2. Use a different communications
channel.
3. Contact your Technical Support
representative.
Out of Ribbon The ribbon diameter may be too low to
continue printing. Install a new ribbon
A fault may have occurred with the
ribbon controller hardware or software. 1. Ensure the latest software has
been installed.
Out of Paper The printer may be out of media. Install a new media roll.
The media guides may not be adjusted
correctly. 1. Correct the media guide set-
tings.
2. Perform “Calibrate Sensors.””
The media is too transparent to be
detected. 1. Perform “Calibrate Sensors.”
2. Check the “Auto Load Sensor”
reading in the “Extended Status”
utility.
Cutter Jammed The cutter may have a jam. 1. Remove the jam from the cutter.
2. Test the cutter.
Cutter Home sensor may be dirty. 1. Clean the Cutter Home sensor.
2. Test the cutter.
Cutter hardware has failed. 1. Ensure the cutter is properly
installed.
2. Test the cutter.
Rewinder Full The rewinder may be full. 1. Remove the media from the
rewinder.
2. Test the rewinder function.
The rewinder may be obstructed and
turning slowly. 1. Check for obstructions that hin-
der the rewinder from turning.
2. Test the rewinder function.
Printhead Unlatched The printhead may be unlatched. 1. Close and latch the printhead
mechanism.
The printhead latch sensor may be
faulty. Contact your technical support
representative.