ZyXEL Communications Prestige 1600 - Manual (Page 144)

Prestige 1600 Universal Access Concentrator
Troubleshooting 17-2
17.4 Problems with the LAN Interface
Table 17-4 Troubleshooting the LAN Interface
Troubleshooting Corrective Action
Check the Ethernet LED on the front panel of your
Prestige 1600. If it is off, check the cables
connecting your Prestige 1600 to the hub. Can’t ping any station
on the LAN
Verify that the IP address and the subnet mask in
Menu 3.2 are consistent between the Prestige 1600
and the workstations.
17.5 Problems Connecting to a Remote Node or ISP
Table 17-5 Troubleshooting a Connection to a Remote Node or ISP
Troubleshooting Corrective Action
Check Menu 24.1 to verify the line status. If it
indicates [down], then refer to the section on the
line problems. Can’t connect to a
remote node or ISP
Check the error log in Menu 24.3.1. If it does
indicate that something has gone wrong, it may be
an IP address configuration error.
17.6 General Instructions
If you have other problems, you can try the following options.
♦
Check the Menu 24.1 System Maintenance - Status, Menu 24.2.1 - System Information and Menu 24.3
System Maintenance - Log and Trace in order to locate the problem.
♦
Check the Troubleshooting section in the Support Notes.
♦
Use Debug commands to diagnose problems. In general, ZyXEL recommends that you use these commands
with the direction of your customer support representative.