Polycom SpectraLink 8030 - Manual (Page 121)

Troubleshooting
PN: 1725-36038-001_E.doc 121
Message Description Action
Cert Expired When WPA2-Enterprise with PEAP
authentication is selected, the handset failed to
connect due to an expired certificate on the
handset or authentication server.
Verify that the NTP server is properly configured
with the correct time.
Verify that the certificates loaded on the handset
and authentication server have valid start/end
dates by looking at “valid to” field from “validity”
data in certificates.
If any of the certificates have expired
replace them with new certificates.
Cert Invalid When WPA2-Enterprise with PEAP
authentication is selected, the Wireless
Telephone failed to connect to the network
because the certificate start date is in the
future.
Verify that the NTP server is properly configured
with the correct time.
Verify that the certificates loaded on the handset
and authentication server have valid start/end
dates by looking at “valid from” field from
“validity” data in certificates.
If any of the certificates have expired
replace them with new certificates.
Charging … The handset is charging in the desktop
charger. No action needed.
Charge Complete The handset is now fully charged. No action needed.
Charger Error The handset has detected a problem
with the charging circuitry. Allow the charger and battery to cool. If
the problem persists, try a new or
confirmed battery. If the problem still
persists, contact technical support and
report the error.
Checking Code Handset is contacting the TFTP server
to determine if it has a newer version
of software that should be
downloaded. None, this message should only last for
approximately one second. If message
remains displayed, power off and
contact customer support for a
replacement phone.
Checking DHCP
IP The handset is retrieving DHCP
information from the DHCP server. None. This is informational only.
CRC Code Error The software which has been TFTP
downloaded has a bad redundancy
code check. Try the download again; it is possible
the software was corrupted during
download. If the error repeats, check
that the download image on the TFTP
server is not corrupted.
Code Mismatch! The software loaded into the handset
is incorrect for this model handset. Verify the License Management value is
correct. Replace the software image on
the TFTP server with software that is
correct for the handset model.
DCA Timeout The handset has detected a fault for
which it cannot recover, possibly due
to a failure to acquire any network. Turn the handset off, then on again. If
error persists, contact Polycom
Technical Support and report the error.
DHCP Error (1-5) DHCP Error 1. The handset cannot locate a DHCP
server. It will try every four seconds until
a server is located.