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Chapter 7 – Printronix H-SERIES P7000 User Manual

Page 154

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154

Chapter

7

Diagnosing Problems

EXCESS RBN WEAR
Install New RBN

Yes

Status message that
displays when ribbon
reaches end of life, whether
the Integrated Print
Management System is
enabled or not.

Install a new ribbon.

EXHAUST FAN FLT
(Cabinet model only)

Yes

Sensors cannot detect
current in fan circuit.

Power off the printer and remove
the paper path (see
Maintenance Manual). Check
that the fan cable connector is
connected. Check for
obstruction of vents and fan
airway, and remove any
obstructions. Check for items
beneath the printer blocking
cabinet vents. Power back on
the printer. If this message
appears again, contact your
authorized service

representative.

1

FIRMWARE ERROR*

No

Application software tried to
perform an illegal printer
function or damaged
memory detected on the
controller board.

Contact your authorized service

representative.

1

FM HEADER ERROR*

No

Frame Header Error.
Application software has
violated header parameters.

Contact your system
administrator.

FRAMING ERROR

Yes

The printed output may
contain random !
(exclamation point)
characters.

Make a configuation printout. Set
printer serial interface
parameters to match host
configuration settings for Data
Protocol, Baud Rate, Data Bits,
Stop Bits, Parity, Data Terminal
Ready, and Request to Send.

GRF CHK ERROR
PRESS STOP

Yes

Graphic Check Error: in the
CT emulation over a twinax
interface, the printer
received a non-printable
character.

Press CLEAR and then ON
LINE.

H00: PCI SLOT ?
See User Manual

No

The controller board is not
communicating with a PCI
card. This could indicate a
bad PCI card, poor
connection, or problem in
the PCI bus.

Contact your authorized service

representative.

1

Table 12. LCD Message Troubleshooting Table

Displayed Message

Can User

Correct?

Explanation

Solution