Proxim AP-4000 - Manual (Page 226)

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AP-4000 Series User Guide
E
Statement of Warranty
Warranty Coverage
Proxim Corporation warrants that its Products are manufactured solely from new parts, conform substantially to
specifications, and will be free of defects in material and workmanship for a Warranty Period of 1 year from the date of
purchase.
Repair or Replacement
In the event a Product fails to perform in accordance with its specification during the Warranty Period, Proxim offers
return-to-factory repair or replacement, with a thirty (30) business-day turnaround from the date of receipt of the
defective Product at a Proxim Corporation Repair Center. When Proxim has reasonably determined that a returned
Product is defective and is still under Warranty, Proxim shall, at its option, either: (a) repair the defective Product; (b)
replace the defective Product with a refurbished Product that is equivalent to the original; or (c) where repair or
replacement cannot be accomplished, refund the price paid for the defective Product. The Warranty Period for repaired
or replacement Products shall be ninety (90) days or the remainder of the original Warranty Period, whichever is longer.
This constitutes Buyer’s sole and exclusive remedy and Proxim’s sole and exclusive liability under this Warranty.
Limitations of Warranty
The express warranties set forth in this Agreement will not apply to defects in a Product caused; (i) through no fault of
Proxim during shipment to or from Buyer, (ii) by the use of software other than that provided with or installed in the
Product, (iii) by the use or operation of the Product in an application or environment other than that intended or
recommended by Proxim, (iv) by modifications, alterations, or repairs made to the Product by any party other than
Proxim or Proxim’s authorized repair partners, (v) by the Product being subjected to unusual physical or electrical stress,
or (vii) by failure of Buyer to comply with any of the return procedures specified in this Statement of Warranty.
Support Procedures
Buyer should return defective LAN Products
1
within the first 30 days to the merchant from which the Products were
purchased. Buyer can contact a Proxim Customer Service Center either by telephone or via web. Calls for support for
Products that are near the end of their warranty period should be made not longer than seven (7) days after expiration of
warranty. Repair of Products that are out of warranty will be subject to a repair fee. Contact information is shown below.
Additional support information can be found at Proxim’s web site at
http://support.proxim.com .
• LAN Products
1
: Domestic calls: 866-674-6626 (24 hours per day, 7 days per week)
• International calls: 408-542-5390
• WAN Products 2 : Domestic calls: 800-674-6626 (8:00 A.M. – 5:00 P.M, M-F Pacific Time)
• International calls: 408-542-5390
When contacting the Customer Service for support, Buyer should be prepared to provide the Product description and
serial number and a description of the problem. The serial number should be on the product.
In the event the Customer Service Center determines that the problem can be corrected with a software update, Buyer
might be instructed to download the update from Proxim’s web site or, if that’s not possible, the update will be sent to
Buyer. In the event the Customer Service Center instructs Buyer to return the Product to Proxim for repair or
replacement, the Customer Service Center will provide Buyer a Return Material Authorization (“RMA”) number and
shipping instructions. Buyer must return the defective Product to Proxim, properly packaged to prevent damage,
shipping prepaid, with the RMA number prominently displayed on the outside of the container.
1 LAN products include: ORiNOCO
2 WAN products include: Lynx, Tsunami, Tsunami MP, Tsunami Quickbridge