Fax problems, Next – Kyocera FS-C1020MFP User Manual
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Fax Problems
This section describes fax problems and possible solutions.
When an error code appears on the Activity Report/TX Report
The table below describes the meaning of error codes that appear under "Results" on the Activity
Report or TX Report, and what to do when a particular error code appears.
"X" indicates a number in an error code that appear differently depending on a specific situation.
Error Code
Solution
1XXX11
An original has been jammed inside the ADF while sending a fax in Immediate Transmission
mode.
●
Remove jammed originals, and then place them again. See
●
Check the originals are suitable for scanning. See
.
1XXX21
The line could not be connected correctly.
●
Confirm that the telephone line is properly connected to the machine.
●
Disconnect the telephone line from the machine, and connect a standard telephone
in its place. Confirm that you can make calls using the telephone. If you cannot make
calls this way, contact your telephone company.
●
If the problem persists, contact your service representative.
1XXX22 to 1XXX23
Dial fails when trying to send faxes.
●
Confirm that the fax number you dialed is correct.
●
Confirm that the destination is a fax machine.
●
Confirm that the line is not busy.
●
You may need to insert a pause between dial digits. Press the [Pause/Redial] key
after, for example, the area code.
●
Confirm that [PBX Selection] under [Admin Settings] is set properly for your
connection method to the telephone network. See
1XXX32 to 1XXX84
An error occurred while sending a fax.
●
Confirm that the telephone line is properly connected to the machine.
●
Disconnect the telephone line from the machine, and connect a standard telephone
in its place. Confirm that you can make calls using the telephone. If you cannot make
calls this way, contact your telephone company.
●
If the problem persists, contact your service representative.
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