Gateway ALR 8300 - Manual (Page 91)

Troubleshooting 79
CD-ROM problems
The system does not recognize the CD-ROM drive.
Probable Cause Solution
The CD is not intended for
PC use. Make certain the CD is PC-compatible.
The CD is loaded
incorrectly. Make certain the label is facing upward, and then
try again.
The CD is scratched or
dirty. Try cleaning the CD with a lint-free cloth. Check
the CD for scratches.
The CD-ROM drive needs
to be added as new
hardware. From the Control Panel window ( Start | Settings |
Control Panel ), double-click Add New Hardware .
Follow the directions to add the drive. If you are
not experienced with this procedure, call technical
support.
The secondary IDE
device may be disabled. Restart your computer, and then press F1 to enter
the Setup program. From the Advanced | Peripheral
Configuration
menu, set the
Secondary IDE Interface
to
Auto
and make certain the
Secondary IDE Status
is Enabled .
The CD cables are not
installed correctly. Open the system and check all cables between
the CD controller and the CD-ROM drive.
4081TL.book Page 79 Tuesday, December 22, 1998 1:27 PM