FARGO electronic FARGO DTC 400 User Manual

Page 64

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Fargo Electronics, Inc.

DTC400 Card Printer/Encoder User Guide (Rev. 2.6)

4-7

Resolving a Card Not Fed Error (Cards will not feed off the Hopper)

Step Procedure

Card Hopper Feed Roller is not turning during a print job.

a. Remove the Printer rear cover.

b. Ensure that the Card Hopper Feed Motor power cable is securely connected

to J-20 on the Printers Main Board.

c. Ensure that the Card Hopper Feed Motor power cable is securely connected

to the Card Hopper Feed Motor.

d. Using the Fargo Workbench Printer Utility, send a test print to the Printer.

See

e. If the Card Hopper Feed Motor is not moving, continue to Step 8.

Replace Card Hopper Feed Motor.

a. Replace the Card Hopper Feed Motor.

b. Using the Fargo Workbench Printer Utility, send a test print to the Printer.

See

c. If the Card Hopper Feed Motor does not turn, replace the Main Board.