Registering a fortigate unit after an rma – Fortinet FortiGate 100 User Manual
Page 107
Virus and attack definitions updates and registration
Downloading virus and attack definitions updates
FortiGate-100 Installation and Configuration Guide
107
Figure 8: Downloading virus and attack definition updates
For information about how to install the downloaded files, see
and
“Manual attack definition updates” on page 83
.
Registering a FortiGate unit after an RMA
The Return Material Authorization (RMA) process starts when a customer’s registered
FortiGate unit doesn't work properly due to a hardware failure. If this happens while
the FortiGate unit is still protected by hardware coverage, you can return the FortiGate
unit that is not functioning to your reseller or distributor.
The RMA is recorded and you will receive a replacement unit. Fortinet adds the RMA
information to the Fortinet support database. When you receive the replacement unit
you can use the following procedure to update your product registration information.
1
Go to System > Update > Support and select Support Login.
2
Enter your Fortinet support user name and password to log in.
3
Select Add Registration.
4
Select the link to replace a unit with a new unit from an RMA.
5
Select Finish.
The list of FortiGate products that you have registered is displayed. The list now
includes the replacement FortiGate unit. All support levels are transferred to the
replacement unit.