HP Vectra VE 5/series 2 - Manual (Page 112)

SUMMARY
The table below summarizes the services and support available from HP or authorized
resellers.
Service Covers Period
Covered Response
Time Fee When
Available Purchase
From
Basic
Warranty Parts and labor
for HP products:
first year on-site,
second and third
year return to HP Three
years from
date of
purchase Next working
day for onsite No charge At time of
purchase HP
HP
SupportPack
Onsite
Service Parts and labor
for HP products First three
years Next working
day One fee
which covers
the three
years Within 30
days of
purchase HP Authorized
reseller
HP Support
Assistant CD-ROM
containing:
Product
Manuals,
Technical
Information and
Product features Released
quarterly N/A Annual
subscription Anytime HP
Electronic
Services Technical
information,
drivers, utilities,
tools and
diagnostics Anytime 24-hour
access No charge Anytime HP BBS,
Internet-FTP,
WWW,
CompuServe
Technical
Phone
Support Basic assistance
for PC setup,
configuration,
start-up and
hardware
diagnosis First year Business
hours No charge At time of
purchase HP
Lifeline
Phone
Support Basic assistance
for PC setup,
configuration,
start-up and
hardware
diagnosis After first
year Business
hours Per-call fee,
no time limit Anytime
after first
year HP
HP Network
Phone-in
Support Advanced remote
technical support
for multivendor
networked
environments Annual
contract Business
hours: 24-
hour/ 7-day
service also
available Annual fee,
or minimum
fee per
incident Anytime HP Authorized
reseller
Service
Contracts Technical
Support Customer
defined As required Annual fee,
or fee per
incident Anytime Reseller