Solving hard drive problems – HP 8080 ELITE BUSINESS User Manual

Page 224

Solving Hard Drive Problems

Table D-4

Solving Hard Drive Problems

Hard drive error occurs.

Cause

Solution

Hard disk has bad sectors or has failed.

In Microsoft Windows XP, right-click Start, click
Explore, and select a drive. Select File > Properties >
Tools. Under Error-checking, click Check Now.

In Microsoft Windows Vista, right-click Start, click
Explore, and right-click on a drive. Select
Properties then select the Tools tab. Under Error-
checking click Check Now.

Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.

Disk transaction problem.

Cause

Solution

Either the directory structure is bad or there is a problem with
a file.

In Microsoft Windows XP, right-click Start, click Explore,
and select a drive. Select File > Properties > Tools. Under
Error-checking, click Check Now.

In Microsoft Windows Vista, right-click Start, click Explore,
and right-click on a drive. Select Properties then select the
Tools tab. Under Error-checking click Check Now.

Drive not found (identified).

Cause

Solution

Cable could be loose.

Check cable connections.

The system may not have automatically recognized a newly
installed device.

See reconfiguration directions in the

Solving Hardware

Installation Problems on page 227

section. If the system still

does not recognize the new device, check to see if the
device is listed within Computer Setup. If it is listed, the
probable cause is a driver problem. If it is not listed, the
probable cause is a hardware problem.

If this is a newly installed drive, run the Computer Setup
utility and try adding a POST delay under Advanced >
Power-On.

The device is attached to a SATA port that has been hidden
in Computer Setup.

Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in Security > Device
Security.

Drive responds slowly immediately after power-up.

Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options.

212 Appendix D Troubleshooting Without Diagnostics