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Resources for hp authorized dealers – HP FACSIMILE MACHINE HP FAX-700 User Manual

Page 252

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Service and Support Information

6Ć6

Resources for HP Authorized Dealers

Table 6-3 below provides the Hewlett-Packard organizations for HP authorized dealers to call, the telephone number
of each organization, the information or resource provided, and the hours of operation of the organization.

Table 6-3. HP Authorized Dealers Resources

Organization

Telephone Number

Support Provided

Hours of Operation

HP Customer
Information Center

(800) 752-0900

Product literature

6:00 am - 5:00 pm PST

HP Corvallis Service
Center
1030 N.W. Circle Blvd.
Corvallis, OR 97330

(503) 715-2035

Order shipment or return
remanufactured
exchange unit

7:00 am - 4:30 pm PST

HP Dealer Support
Center

(800) 544-9976

HP Authorized Dealer/
HPSR Only
, Pre- &
Post-Sales Support

24 hours per day
7 days per week

Parts Direct Ordering

(800) 227-8164

Order stocking
remanufactured
exchange units and
accessory parts

6:00 am - 5:00 pm PST

Parts Identification

(916) 783-0804

HP parts identification

6:00 am - 3:00 pm PST

Service Parts ID
bulletin board

(916) 785-5945
(Must call using a Group
3 fax machine)

On Line Parts data base
(all by facsimile)

24 hours per day
7 days per week

HP FIRST

(800) 333-1917
(Must call using a Group
3 fax machine)

Product data sheets,
accessory information,
service contract pricing
(all by facsimile)

24 hours per day
7 days per week