ProSoft Technology PLX31-EIP-SIE - Manual (Page 215)

PLX3x Series Support, Service and Warranty
Ethernet and Serial Gateways User Manual
ProSoft Technology, Inc. Page 215 of 218
September 17, 2014
11 Support, Service and Warranty
In This Chapter
 Contacting Technical Support ......................................................... 215
 Warranty Information ...................................................................... 216
11.1 Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product version number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Gateway configuration and associated ladder files, if any
2 Gateway operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or fieldbus devices interfaced to the
Gateway, if any.
Note: For technical support calls within the United States, an after-hours answering system allows
24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support
Engineers. Detailed contact information for all our worldwide locations is available on the following
page.