KACO Powador 16.0 TR3 - Manual (Page 50)

S e r v i c e
Operating Instructions Powador 16.0 TR3, 18.0 TR3_EN Page 51
10 Service
We place special emphasis on the quality and longevity of our inverters, starting even in the product development
phase. More than 60 years of experience in the fi eld of power converters support us in this philosophy.
However, in spite of all quality assurance measures, faults may occur in rare cases. In such cases, KACO new energy
GmbH will provide you with the maximum possible support. KACO new energy GmbH will make every eff ort to
remedy such faults in an expeditious manner and without a great deal of bureaucracy.
If you need help solving a technical problem with one of our KACO products, please contact our service hotline.
Please have the following information ready so that we can help you quickly and effi
ciently:
• Inverter type/serial number
• Fault message shown on the display/Description of the fault/Did you notice anything unusual?/What has already
been done to analyse the fault?
• Module type and string circuit
• Date of installation/Start-up report
• Consignment identifi cation/Delivery address/Contact person (with telephone number)
You will fi nd our warranty conditions on our website.
http://kaco-newenergy.de/en/site/service/garantie
From there, you can easily navigate to our international websites by clicking on the appropriate fl ag.
Please use our website to register your unit within 24 months:
http://kaco-newenergy.de/en/site/service/registrieren
On this page as well, you can click on the appropriate fl ag to easily reach the website for your own nation.
In this manner, you can assist us in providing you with the quickest service possible. In return, you receive two addi-
tional years of warranty coverage for your unit.
Notice: The maximum length of the warranty is based on the currently applicable national warranty conditions.
We have prepared a form for complaints. It is located at
http://www.kaco-newenergy.de/en/site/service/kundendienst
Hotlines
Technical problem resolution Technical consultation
Inverters (*) +49 (0) 7132/3818-660 +49 (0) 7132/3818-670
Data logging and accessories +49 (0) 7132/3818-680 +49 (0) 7132/3818-690
Construction site emergency
number (*)
+49 (0) 7132/3818-630
Customer help desk Monday to Friday from 7:30 a.m. to 5:30 p.m. (CET)
(*) Also on Saturdays from 8:00 a.m. to 2:00 p.m. (CET)