KACO XP10U-H4 - Manual (Page 50)

S e r v i c e
Page 50 Installation Instructions blueplanet XP10U H4 / H6 and XP10U H4 / H6 PSD
10 Service
We place special emphasis on the quality and longevity of our inverters, starting even in the product development phase.
More than 60 years of experience in the fi eld of power converters support us in this philosophy.
However, in spite of all quality assurance measures, faults may occur in rare cases. In such cases, KACO new energy, Inc.
will provide you with the maximum possible support. KACO new energy, Inc. will make every eff ort to remedy such faults
in an expeditious manner and without a great deal of bureaucracy.
If you need help solving a technical problem with one of our KACO products, please contact our service hotline. Please
have the following information ready so that we can help you quickly and effi
ciently:
• Inverter type/serial number
• Fault message shown on the display/Description of the fault/Did you notice anything unusual?/What has already been
done to analyse the fault?
• Module type and string circuit
• Date of installation/Start-up report
• Consignment identifi cation/Delivery address/Contact person (with telephone number)
You will fi nd our warranty conditions on our website.
http://www.kaco-newenergy.com/service/warranty
From there, you can easily navigate to our international websites by clicking on the appropriate fl ag.
Please use our website to register your unit within 24 months:
http://www.kaco-newenergy.com/service/warranty/online-warranty-registration
On this page as well, you can click on the appropriate fl ag to easily reach the website for your own nation.
In this manner, you can assist us in providing you with the quickest service possible.
We have prepared a form for complaints. It is located at
http://www.kaco-newenergy.com/service/technical-support
Hotlines
Technical problem resolution Technical consultation
+1 866 KACO SOLAR +1 866 KACO SOLAR