Warranty, Rma procedure – Kanguru 4HD SATA User Manual

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7. Warranty

This product carries a *1 year limited warranty on the power supply, controller, and all internal

components. The warranty does not cover any IDE, SATA, or Power cables. Kanguru Solutions is not

responsible for any damages incurred in the shipping process. Any claims for loss or damage must be

made to carrier directly. Claims for shipping errors should be reported to Kanguru Solutions within

three (3) working days of receipt of merchandise. Please refer to the RMA Procedure section of this

manual if your duplicator needs servicing.

*90-day warranty on labor. After 90 days, a $20.00 service charge will be applied to all RMAs.

Shipping back to the customer is covered during the first 90 days of purchase. After 90 days the

customer is responsible for shipping both ways.

Kanguru Solutions does not offer money back returns on its duplicator product lines due to the

unique nature of the product. All units will be fully supported under manufacturer’s and/or

extended warranty plans.

RMA Procedure

All Duplicators being serviced must be packed in the ORIGINAL PACKAGING. If you do not

have your original packaging, you can purchase replacement packaging for $25.00 from Kanguru’s

Tech Support Department. Kanguru Solution’s warranty will not be honored in the event that a

duplicator is received improperly packaged, altered, or physically damaged.

STEP ONE: Call for a RMA Number: 508-376-4245

Duplicators will not be accepted for repair without a valid RMA number. RMA numbers are valid for

30 days upon assignment. Any return without a valid RMA number will be returned to the customer

at their expense.

STEP TWO: Ship and Insure your Duplicator

Kanguru Solutions strongly recommends you fully insure the duplicator for shipping. Kanguru

Solutions is not responsible for if the package is lost or damaged in transit. We suggest using a

shipping company that utilizes a “tracking” feature to verify “proof of delivery.” The customer is

responsible for shipping charges when returning a product. Shipping back to the customer is covered

by Kanguru Solutions during the first 90 days of purchase. After 90 days of purchase the customer is

responsible for shipping both ways.

Warranty

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