Comtech EF Data SDM-309B - Manual (Page 6)

SDM-309B Satellite Modem Preface
Rev. 0 iii
Customer Support
Contact the Adaptive Broadband Customer Support Department for:
! Product support
! Information on returning a product
! Information on upgrading a product
! Product training
! Reporting comments or suggestions concerning manuals
An Adaptive Broadband Customer Support representative may be reached at:
Adaptive Broadband
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
(480) 333-2200 (Main Adaptive Broadband Number)
(480) 333-4357 (Customer Support Desk)
(480) 333-2161 FAX
or, E-Mail can be sent to the Customer Support Department at:
[email protected]
To return an Adaptive Broadband product (in-warranty and out-of-warranty) for repair or
replacement:
1. Request a Return Material Authorization (RMA) number from the Adaptive
Broadband Customer Support Department.
Be prepared to supply the Customer Support representative with the model
number, serial number, and a description of the problem.
2. To ensure that the product is not damaged during shipping, pack the product in
its original shipping carton/packaging.
3. Ship the product back to Adaptive Broadband. (Shipping charges should be
prepaid.)
For more information regarding the warranty policies, refer to the disclaimer page
located behind the title page.