Echelon i.LON 100 e2 Internet Server - Manual (Page 94)

B-2 Troubleshooting
Anytime I reboot or power down and up when using RNI loose
connection in LonMaker and have to un-attach and reattach.
• This is a known bug that will be addressed in a future release. The current
work around is to close and then re-open the system.
I can access my i.LON 100 Web pages but some content seems to be
missing.
• The i.LON 100 has been designed to work with Microsoft Internet Explorer
6.0 or later. Some pages will not display correctly on other browsers or prior
versions of IE.
I can't make my i.LON 100 send an email message. What am I doing
wrong?
• The i.LON 100 is designed to send messages using SMTP. Be sure that the
email server you defined in the i.LON 100's email page is in-fact an SMTP
server. (Many companies use Microsoft Exchange servers that may have
SMTP disabled.) Check with your ISP or your network administrator.
• Emails are sent as a result of alarm conditions. Verify that the alarm
condition actually triggers and that the email *should* be sent.
• Some ISPs delay sending emails by a few minutes. Check with your ISP (or
network administrator) to understand the operation of your SMTP server.
• Verify that the destination address you specified for you r email address is
correct.
My Service LED is blinking, what does this mean?
• The Service LED blinks when the i.LON 100 device is uncommissioned.
When the i.LON 100 is added to a network and commissioned, the Service
LED will turn off.
When updating the i.LON 100, I get an error that the update completed
successfully, but the device has not been updated successfully yet. What
is wrong?
• This error occurs when you attempt to update the i.LON 100 device while
monitoring many of its network variables with a very short poll time. Try
turning off monitoring or increasing the poll time.
I can't open the network using a non-i.LON 100 network interface. What
is wrong?
• If you were using the i.LON 100 as an RNI, then you switched to another
network interface, you need to disable RNI on the i.LON 100 in order to open
the network. This can be done using the console application or the Security
Web page.
I can't open the network using the i.LON 100 as an RNI. What is wrong?
• Can you access the i.LON 100 via HTTP (i.e. the i.LON 100 Web pages)? If
not, then you may not be in TCP/IP communication with the i.LON 100.
Check the connection. If using static IP addresses, make sure that your
computer is on the same subnet as the i.LON 100. If using DHCP, consult
your network administrator.
• If you are can see the i.LON 100 Web pages, but still cannot open the
network via RNI, check the following:
• Ensure that RNI is enabled on the i.LON 100. This can be done on the
Security Web page or using the console application.
• Ensure that you have an xDriver entry for the i.LON that has the
correct IP address/hostname, port and MD5 Authentication Key