Brother INTELLIFAX 3650 - Manual (Page 120)

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If you are Having Difficulty with Your Fax Machine ____________
When the Receiving Party Says the Picture is Not Clear:
Sometimes the setting of the resolution mode is not appropriate. Send the fax again using the
FINE or SUPERFINE mode. Also, your machine’s scanner may be dirty, so try cleaning it. (See
page 119)
When the Receiving Party Says Vertical Streaks Appear on the Faxes They Receive:
Your machine’s scanner may be dirty or the receiving party’s printer head may be dirty. Clean
your scanner, (See page 119) and make a copy to see if the problem was caused by your machine.
Vertical Streaks Appear on the Faxes You Receive:
Sometimes you may see vertical streaks on the faxes you receive. Either your machine’s primary
corona wire for printing may be dirty, or the sending party’s fax scanner may be dirty. Clean your
primary corona wire. (See page 119) Make a copy to see if the vertical streaks are still there.
Vertical Streaks Appear in Copies:
Sometimes you may see vertical streaks on your copies.
Either the scanner or the primary corona wire for printing is dirty. Clean them both. (See page
119)
• If the printed pages are still blurred at the center or either edge as below;
• Make sure that the printer is placed on a flat, horizontal surface.
• Remove the drum unit with the toner cartridge installed. Hold the unit horizontally with both
hands and tap it firmly against a flat surface 3 or 4 times. Reinstall the drum unit with the toner
cartridge and try printing again. If the print quality is acceptable, continue using this drum unit.
If the print quality is not acceptable, please contact Brother Customer Service or your local
Authorized Service Center for further assistance.
Horizontal Streaks
You may get a fax with horizontal streaks or with missing lines. Usually this is caused by a poor
telephone connection. Ask the other party to send the fax again.
Poor Printing Quality
If the printing quality is not at an acceptable level, please replace your drum unit with a new one.
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