B&C Technologies DI-325 Industrial - Manual (Page 27)

WARRANTY INFORMATION
5-1
SECTION 5
WARRANTY INFORMATION
For a copy of the commercial warranty covering your particular dryer (s), contact the
distributor from whom you purchased the equipment and request dryer warranty form.
NOTE:
Whenever contacting the factory for warranty information, be sure to have the
dryer’s model number and serial number available so that your inquiry can be
handled in an expeditious manner.
All dryer or parts warranty claims or inquires should be addressed to the factory. To
expedite processing, the following procedures must be followed:
1.
No parts are to be returned to the factory without prior written authorization.
NOTE:
A Return Material Authorization (RMA) is valid for only sixty (60) days from date
of issue.
The RMA Issued by the factory, as well as any other correspondence pertaining to the
returned part (s), must be included inside the package with the failed merchandise.
2.
Each part must be tagged with the following information:
- Model number and serial number of the dryer from which part was removed.
- Nature of failure (be specific).
- Date of dryer installation.
- Date of part failure.
3. The company returning the part(s) must clearly note the complete company name and address
on the outside of the package.
4. All returns must be properly packaged to insure that they are not damaged in transit. Damage
claims are the responsibility of the shipper.
IMPORTANT: No replacements, credits, or refunds will be issued for merchandise damaged in
transit.
5.
All returns should be shipped to the factory in such a manner that they are insured and a proof
of delivery can be obtained by the sender.
6. Shipping charges are not the responsibility of Dryer. All returns should be “prepaid” to the
factory. Any “C.O.D.” or “COLLECT” returns will not be accepted.
A. WARRANTY
B. RETURNING WARRANTY PARTS