Dell PowerVault 725N (Rackmount NAS Appliance) User Manual
Page 171
Issue
Possible cause
Resolution
The system hangs during the boot
process after installation.
The RAID controller card or its cable may
not be properly connected.
Ensure that the RAID controller card is properly installed in the PCI
expansion slot and the cable is properly connected to both the card
and the backplane. See the Information Update for Systems With
Hardware RAID document for more information.
One of the hard drives in the array fails
often.
One of the hard drives may be faulty.
Connect a keyboard, mouse, and monitor to the NAS system. Check
the hard drive error counts using the CERC BIOS Configuration
Utility. Select Objects→ Physical Drive. After the Physical Drive
Selection Menu displays, press
Format the hard drive.
Rebuild the hard drive.
If the hard drive continues to fail, replace it with another hard drive
with the same or greater capacity.
Check the system BIOS for S.M.A.R.T. hard-drive errors.
Pressing
Redirection window does not display the
CERC BIOS Configuration Utility
The
mouse, and monitor connection to the
hardware-RAID NAS system.
Connect a keyboard, mouse, and monitor to the NAS system and try
again.
I cannot flash or update the RAID
controller card.
The wrong firmware was downloaded
from support.dell.com, the card is not
properly seated, or the card's cable is not
is properly inserted.
Download the correct firmware from support.dell.com.
Reseat the card in its PCI expansion slot and reseat its cable
connections. See the Information Update for Systems With Hardware
RAID document for more information.
I cannot see my data volume.
The data volume may have been deleted.
Recreate the data volume as explained in "
Recovering From a
Hardware-RAID Operating System Failure
" in the "Recovering and
Restoring the System" section of this guide.
Firmware Initializing...
appears and
remains on the screen.
The RAID controller card may not be
properly seated.
Reseat the card in its PCI expansion slot. See the Information
Update for Systems With Hardware RAID document for more
information.
When I boot the system, the following
BIOS boot error occurs:
Adapter BIOS Disabled. No Logical
Drives Handled by BIOS
The RAID controller card BIOS is disabled. Connect a keyboard, mouse, and monitor to the NAS system and
use the CERC BIOS Configuration Utility to enable the RAID controller
card BIOS. To start the CERC BIOS Configuration Utility, press
When I boot the system, the following
BIOS boot error occurs:
Host Adapter at Baseport xxxx Not
Responding
The BIOS cannot communicate with the
firmware on the RAID controller card.
Reseat the card in its PCI expansion slot. See the Information
Update for Systems With Hardware RAID document for more
information.
When I boot the system, the following
BIOS boot error occurs:
Configuration of NVRAM and drives
mismatch.
Run View/Add Configuration option of
Configuration Utility.
Press any key to run the
Configuration Utility.
The configuration stored in the RAID
controller card does not match the
configuration stored on the hard drives.
Press a key to run the CERC BIOS Configuration Utility.
Select Configure→ View/Add Configuration from the Management
Menu.
Use View/Add Configuration to examine both the configuration in
the non-volatile random access memory (NVRAM), and the
configuration stored on the hard drives. Resolve the problem by
selecting one of the configurations.
When I boot the system, the following
BIOS boot error occurs:
1 Logical Drive Failed
A logical hard drive failed to sign on.
Ensure that all physical hard drives are properly connected and are
powered on.
Connect a keyboard, mouse, and monitor to the NAS system and
run the CERC BIOS Configuration Utility see if any physical hard
drives are not responding. Reconnect, replace, or rebuild any hard
drive that is not responding
When I boot the system, the following
BIOS boot error occurs:
x Logical Drives Degraded
An x number of logical hard drives signed
on in a degraded state.
Ensure that all physical hard drives are properly connected and are
powered on.
Connect a keyboard, mouse, and monitor to the NAS system and
run the CERC BIOS Configuration Utility and see any physical hard
drives are not responding. Reconnect, replace, or rebuild any hard
drive that is not responding.
When I boot the system, the following
BIOS boot error occurs:
1 Logical Drive Degraded
A logical drive signed on in a degraded
state.
Ensure that all physical hard drives are properly connected and are
powered on.
Connect a keyboard, mouse, and monitor to the NAS system and
run the CERC BIOS Configuration Utility and see if any physical hard
drives are not responding. Reconnect, replace, or rebuild any hard
drive that is not responding.
When I boot the system, the following
BIOS boot error occurs:
Unresolved configuration mismatch
between disks and NVRAM on the
adapter
The configuration stored in the NVRAM of
the RAID controller card does not match
the configuration stored on the hard
drives.
Press a key to run the CERC BIOS Configuration Utility.
Select Configure→ View/Add Configuration from the Management
Menu.
Use View/Add Configuration to examine both the configuration in
NVRAM and the configuration stored on the hard drives. Select one
of the configurations.
I replaced a failed hard drive with
another hard drive, but it does not start
The capacity of the replacement hard drive
may be smaller than the capacity of the
Ensure that the capacity of the replacement hard drive is the same
or greater than the failed hard drive.